In Store Policies

Photography

Participation in our events may result in your photograph being taken for promotion on the Arcanum Sanctorum's website, social media, and literature. Some game companies also require photographs of our events for Organized Play support. They may use those images in their marketing efforts as well. By participating in our events you are agreeing to allow your image be used as described above. If you have a concern about this policy please speak to the Event Organizer running the event.

Buy/Sell on Premise

We acknowledge that buy/sell occurs at all times with our community, and is frequently done so in an unsafe manner (unmonitored parking lots/alleys). Due to this, we will ALLOW transactions to occur on premise at the designated buy/sell table ONLY. You may NOT promote or solicit this while on premise (see below). It MUST be pre-arranged prior to coming to the store.

Promotion & Solicitation

Conducting any other business without the express permission in writing from The Arcanum Sanctorum's management is disrespectful of the community and the store. This includes the promotion of buying or selling of cards, games or other items including any form of purchase or sales and event promotion for any personal gain or any other venue.  Doing so without express written permission is strictly prohibited and grounds for expulsion from any event and/or denial of entry for any and all future events at the sole discretion of Arcanum Sanctorum staff.

Outside Food/Beverages

Allowed! We encourage you to purchase food & drink options from the store to support us. If you’d like us to stock certain food/drink, please email a request to customerservice@arcanumsanctorum.com

In Store Refund Policy

If for any reason you are not completely satisfied with your purchase, you may return any item in its original purchased condition within 30 days of receipt and we will gladly provide a refund, replacement, or exchange.

$5 Minimum

There is a $5 minimum charge on credit card and debit card purchases.

Pet Policy

No Pets Allowed. Leashed and licensed service animals specifically trained to aid a person with a disability are welcome.*

* Management discretion may apply

How You Can Help

Referring customers to us, teaching a new player to play, and providing other players with a positive experience are the most valuable things any person can provide to our community.